Privacy Policy

1. Who we are

Ceclere Ltd ("Ceclere", "we", "us" or "our") is a company registered in England and Wales under company number 13543931. Our registered office is at 128 City Road, London EC1V 2NX, United Kingdom.

Ceclere is the controller of the personal information described in this privacy policy.

If you have questions about this policy or how we use your personal information, contact us at info@ceclere.com.

2. Information we collect

We may collect:

  • your name, job title, company and contact details;

  • information you provide through our contact form, by email, or in other communications with us;

  • your email address and marketing preferences if you subscribe to our newsletter or other updates;

  • information about a potential or existing client relationship, including enquiries, proposals, contracts, project communications and payment records; and

  • technical and usage information, such as your IP address, browser type, device information, pages visited and interactions with our website, collected through cookies and similar technologies.

Please do not send confidential, sensitive or special-category personal information through our general contact form unless we specifically ask you to do so.

3. How we use your information

We use personal information to:

  • respond to enquiries and communicate with you;

  • assess potential projects and provide our services;

  • prepare proposals, enter into and manage contracts, and administer client relationships;

  • operate, secure, maintain and improve our website;

  • understand how visitors use our website;

  • send newsletters or marketing communications where you have asked to receive them or where otherwise permitted by law;

  • maintain business, tax and accounting records; and

  • establish, exercise or defend legal claims and comply with legal obligations.

We do not sell your personal information.

4. Our lawful bases

Depending on the circumstances, we process personal information because:

  • it is necessary to take steps at your request before entering into a contract or to perform a contract with you;

  • it is necessary for our legitimate interests, including responding to business enquiries, managing client relationships, operating and improving our website, protecting our business and developing our services;

  • you have given consent, including for non-essential cookies and newsletter communications where consent is required; or

  • we must comply with a legal obligation.

Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your rights and interests override them. Where we rely on consent, you may withdraw it at any time.

5. Newsletter and marketing communications

If you subscribe to our newsletter or other updates, we will use the details you provide to send those communications. You can unsubscribe at any time by using the unsubscribe link in an email or contacting info@ceclere.com.

Unsubscribing will not prevent us from sending non-marketing messages that are necessary for an enquiry, project or contract. We may keep a minimal suppression record so that we can respect your request not to receive marketing.

6. Cookies and analytics

Our website uses cookies and similar technologies. Some are necessary for the website to work. With your permission, we may also use analytics cookies to understand website traffic and use.

You can accept, reject or manage non-essential cookies through our cookie banner. More information is available in our Cookie Policy.

7. Who we share information with

We may share personal information, where necessary, with trusted providers that help us operate our business, including:

  • Squarespace, which hosts and supports our website and may provide website forms and analytics;

  • email, cloud-storage and business-software providers;

  • a newsletter or email-marketing provider, if and when we introduce one;

  • professional advisers, including accountants, lawyers and insurers;

  • contractors or specialist partners involved in providing services, where appropriate and subject to suitable confidentiality and data-protection obligations; and

  • regulators, courts, law-enforcement bodies or other parties where disclosure is required by law or necessary to protect legal rights.

These organizations may act as processors on our instructions or as separate controllers, depending on the service and circumstances.

We may also disclose personal information as part of a business sale, restructuring, merger or acquisition, subject to appropriate protections.

8. International transfers

We work with clients and providers in the United Kingdom, European Economic Area and United States. Some providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we use an appropriate safeguard where required by law. This may include an adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another legally recognized mechanism.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, regulatory, tax, accounting and reporting requirements.

As a general guide:

  • contact enquiries that do not lead to work are normally retained for up to 24 months after the last meaningful contact;

  • client, contract and transaction records are normally retained for up to seven years after the relationship or relevant transaction ends;

  • newsletter subscription information is retained until you unsubscribe or we stop providing the relevant communications, subject to keeping a minimal suppression record; and

  • analytics information is retained in accordance with our analytics settings and the applicable provider's retention periods.

We may retain information for longer where a dispute, investigation or legal claim is active or reasonably anticipated.

10. Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure or loss. However, no online service or method of transmission is completely secure.

11. Your rights

Depending on the circumstances, UK data-protection law may give you the right to:

  • ask for access to your personal information;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your information;

  • ask us to restrict how we use your information;

  • object to processing based on legitimate interests or to direct marketing;

  • receive certain information in a portable format;

  • withdraw consent at any time, where processing is based on consent; and

  • complain to the Information Commissioner's Office (ICO).

These rights are not absolute and may be subject to legal exceptions. To exercise a right, contact info@ceclere.com. We may need to verify your identity before acting on your request.

You can contact the ICO through its website at ico.org.uk. We would appreciate the opportunity to address your concern first, but you are not required to contact us before complaining to the ICO.

If you are located outside the United Kingdom, you may also have rights under the laws that apply where you live.

12. Third-party websites

Our website may link to websites or services operated by third parties. We do not control their privacy practices, and we encourage you to read their privacy notices.

13. Changes to this policy

We may update this policy to reflect changes to our website, services or legal obligations. The latest version will be published on this page with the date it was last updated.